Terms and conditions
Terms and conditions
1. Introduction
When using or visiting the website hosted at www.viseuryokan.com (“Site”) or any of the information, data files, written text, graphics, links, audio files or other sounds, photographs, videos or other images (together, “Contents”), resources and services, including newsletter (together, including the Contents, the “Services”) made available through it, you, as a user or visitor thereof (“User”), agree with and accept (i. ) these Terms and Conditions (“Terms and Conditions”) and (ii) the privacy and personal data protection policy available in the Privacy Policy.
The Site is owned by Ryokan Portugal, Lda, headquartered at Rua Direita nº143 3500-117 Viseu, with tax identification number 514088001, hereinafter referred to as Viseu Ryokan.
Through the Site, Viseu Ryokan gives the User access to the Services. The Services, including updates, developments, new tools and/or new web properties, are subject to these Terms.
2. General User Obligations and Responsibilities
Viseu Ryokan reserves the right to change these Terms and Conditions at any time, limiting itself to posting the changes online on the Site, and the User is solely responsible for verifying and complying with them during each use. Use of the Site after the changes are posted constitutes acceptance of the updated wording of the Terms and Conditions. If you do not agree with the changes made or, in general, with the Terms and Conditions, you must immediately stop using the Site and Services.
By accessing, using and downloading materials from the Site, the User agrees, on his behalf and/or on behalf of the entity on whose behalf he is acting, to comply punctually with the provisions of these Terms and Conditions, ensuring that he has the power to act on behalf of of the third party you represent, if that is the case.
It is expressly prohibited to access the Services by any means other than through the interface provided by Viseu Ryokan, as well as access (or attempt to access) the Site and/or the Services through automated means (including the use of scripts or web crawlers).
It is expressly prohibited to use the Site for purposes other than those for which the Site is intended, including illegal purposes or any other that may be considered harmful to Viseu Ryokan’s image in the market. Usurpation, counterfeiting, use of usurped or counterfeit content, illegitimate identification and unfair competition are criminally punishable.
It is also prohibited for the User to create or introduce any types of viruses or programs that damage or contaminate it or advise third parties to do so on this Site.
User Account
In order to be able to access certain Services and restricted areas of the Site, you may be asked to provide some personal data (such as identification and contact details) as part of the registration process for creating a User account. on the Site (“User Account”). You must provide a valid email address to which you have the right to legitimately access, as well as any other information necessary to complete the registration process. The information provided must be up-to-date, complete and accurate.
The User is responsible for maintaining the confidentiality of his password. If you detect any illicit use of your User Account, you must immediately notify Viseu Ryokan. However, you may be held liable by Viseu Ryokan or a third party for the unlawful use of your User Account or password.
The User account must only be used by a third party with the consent of the respective holder.
The User is solely responsible for any consequential damages or loss of profits caused by his unlawful conduct when using the Site and the Services and for the Content that he makes available on the Site.
In the event that Viseu Ryokan disables or otherwise withdraws access to their User Account, the User understands and accepts that they may be prevented from accessing certain restricted areas of the Site, the details of their User Account or any content therein.
3. Viseu Ryokan Rights and Obligations
Viseu Ryokan reserves the right to (i) modify, add or remove parts of the Terms and Conditions at any time; (ii) modify or terminate the Services for any reason and without notice at any time; (iii) remove User Accounts whose content is unlawful, offensive, threatening, defamatory, pornographic, obscene or objectionable or that violates third party intellectual property rights or the Terms and Conditions; (v) modify, replace, refuse access to the Site and Services, suspend or discontinue them, in whole or in part. These changes will take effect from their placement on the Site or from the date of sending any communications.
Viseu Ryokan undertakes to provide technical support to the User with a User Account, which is only available via email.
4. Intellectual property and personality rights
Ownership
All information contained on the Site and Services and all data and information compiled by or associated with Viseu Ryokan (such as data files, written text, Software, music, audio files or other sounds, photographs, videos or other images) to which you have access as part of the Services or through their use are considered contents of Viseu Ryokan, or of a third party when properly identified. The User is not allowed to modify, lease, lend, sell, distribute or create a derivative work based on said contents (in part or in full), unless it has been expressly authorized in writing for that purpose by Viseu Ryokan or by a third party that owns respective intellectual property and personality rights.
The User acknowledges and agrees that Viseu Ryokan retains all intellectual property rights (whether such rights are registered or not and wherever in the world such rights may exist) relating to the Services. Viseu Ryokan retains all rights not expressly granted to the User in these Terms and Conditions.
You further agree not to remove, obscure or alter any intellectual property rights notices (including copyright and trademark notices) that may be affixed to or contained in the Services.
Brands and others
Unless expressly authorized by Viseu Ryokan to do so, nothing in the Terms and Conditions gives the User the right to use any of the trademarks, trademarks, service marks, logos, domain names and other distinctive brand features. from Viseu Ryokan.
Software
Viseu Ryokan grants the User a personal, worldwide, free, non-transferable and non-exclusive license to use the booking interface on the Site as part of the Services provided (“Software”). This license has the sole purpose of allowing the use and enjoyment of the booking service as made available on the Site, as permitted by the Terms and Conditions.
The User is not permitted (nor may he permit any third party) to copy, modify, create a derivative work, reverse engineer, decompile or otherwise attempt to extract the source code of the Software or any part of it, unless this is expressly permitted or provided for by applicable law or the User has been specifically authorized in writing by Viseu Ryokan to do so. Unless Viseu Ryokan has granted the User specific written authorization to do so, it may not assign (or assign a sublicense of) its rights to use the Software, grant a guarantee regarding its rights to use the Software. of the Software or, alternatively, transfer any part of your rights to use the Software.
5. Exclusion of warranties
To the extent permitted by applicable law, the services are provided “as is” and “as available” and Viseu Ryokan does not provide any kind of guarantee in relation to them. In particular, Viseu Ryokan does not guarantee the user that (i) the use of the services will meet their needs or expectations; (ii) the use of the services is uninterrupted, or is punctual, secure or error-free; (iii) any information obtained as a result of using the services is accurate or reliable; and (iv) defects, if any, in the functioning or functionality of any software provided as part of the Services will be corrected.
No conditions, warranties or other terms (including any implied terms with respect to satisfactory quality, fitness for a purpose or conformance to description) apply to the Services, except as expressly set out in the Terms and Conditions.
The use, by the User, of the website, the services, as well as any materials downloaded or otherwise obtained through the use of the services is done at their sole risk and responsibility, being exclusively responsible for any consequential damages and lost profits caused to the equipment. in which you use or view the Site, the services and materials available there.
Nothing in the Terms and Conditions shall affect the rights provided for by applicable legislation to which the User is always entitled as a consumer, if in that capacity he intervenes and relates to Viseu Ryokan, and which, contractually, he cannot agree to change or waive.
No recommendation or information, oral or written, from Viseu Ryokan shall be construed as constituting a guarantee of any kind, unless expressly provided for in the Terms and Conditions.
To facilitate user accessibility, Viseu Ryokan may include links to websites that are owned or operated by third parties. When using links to these third-party sites, the User must review and accept the rules of that site before using it. The user must also accept that Viseu Ryokan does not control the content of this website and cannot assume any responsibility for the materials created or published by these third party websites. Furthermore, a link to a non-Viseu Ryokan website does not mean that Viseu Ryokan endorses the website or the products and services referenced therein.
6. Limitation of Liability
To the extent permitted by applicable law, Viseu Ryokan assumes no liability to the User for any damages resulting from:
a) any judgment by the user as to the integrity, accuracy or existence of any advertisement or any relationship or transaction carried out with any advertiser, whose advertising is displayed on the Viseu Ryokan services or newsletter;
b) any changes that Viseu Ryokan may make to the Services or any permanent or temporary cessation of provision of the Services (or any functionality of the Services);
c) the deletion, corruption or storage error of any content or other communications data held or transmitted by or through the use of the services;
d) the direct or indirect violation of the Terms and Conditions;
e) failure to maintain the security and confidentiality of the password or user account details.
Viseu Ryokan’s liability for compensation for any consequential damages and loss of profits related to the website and services, caused by Viseu Ryokan, its representatives or assistants is limited to cases in which it acts with intent or gross negligence. If you disagree, partially or totally, with the website or services, or with the terms and conditions, you only have the right to stop using the website or services, as applicable, and to demand the cancellation of your user account.
7. Privacy Policy
The Privacy Policy is available at www.viseuryokan.pt. The document contains an explanation of the procedures adopted by Viseu Ryokan and by third parties that provide services through the Site, within the scope of the processing of personal data of its Users and the protection your privacy when using the Site and Services. You accept that Viseu Ryokan collect and process your personal data under the terms of the Privacy Policy.
8. Generic provisions
Prevalence
In the event of a conflict between the Terms and Conditions and other specific provisions or specific terms and conditions existing on the Site relating to certain materials, these shall prevail.
Exercise of Rights
The non-exercise or non-immediate application of rights or provisions by Viseu Ryokan, provided for in the Terms and Conditions, should not be interpreted as a waiver of the same.
Completeness
The Terms and Conditions constitute the entire agreement between the User and Viseu Ryokan regarding the User’s use and consultation of the Site and the Services, and regulate their use (excluding any Services that may be provided by Viseu Ryokan within the scope of a separate written agreement), replacing in full any previous agreements entered into between the User and Viseu Ryokan in relation to the Site and the Services.
Reduction
The invalidity, declared by a final court or arbitration decision, of any provision of the Terms and Conditions does not determine the invalidity of the others, Viseu Ryokan reserving the right, if applicable, to modify the Terms and Conditions accordingly in order to make up for the invalidity.
Notifications/Communications/Complaints
Any notifications and communications from Viseu Ryokan to the User under the Terms and Conditions should preferably be made to the email address or address provided by the User in their User Account, without prejudice to Viseu Ryokan being able to use other elements and contact forms.
Any notifications, communications and complaints from the User must be made, preferably, to the email geral@viseuryokan.com.
9. Applicable law and jurisdiction
The Terms and Conditions, as well as the User’s relationship with Viseu Ryokan in accordance with them, are governed by the applicable laws of the Republic of Portugal. The User and Viseu Ryokan agree to submit to the exclusive jurisdiction of the judicial courts of the region of Guarda the resolution of any legal issues arising from the Terms and Conditions, without prejudice to the mandatory legal rules applicable. Notwithstanding the foregoing, Viseu Ryokan may apply precautionary measures (or an equivalent type of urgent legal compensation) in any jurisdiction.
General booking conditions
1. Scope
1.1. These general conditions (“General Conditions”) govern and are an integral part of the service provision contract concluded through the website www.viseuryokan.com (“Site”) between Ryokan Portugal, Lda., hereinafter referred to as Viseu Ryokan and the customer that signs the contract (“Customer”), which has as its object the provision of tourist accommodation reservation services (“Accommodation”) and respective tourist services provided by Viseu Ryokan (“Contract”).
1.2. The conclusion of the Contract, which takes place after confirmation of the purchase through the Site, is carried out under the terms of these General Conditions, whose knowledge and acceptance by the Customer are manifested through the validation of the check box for this purpose in the purchase form, being also the Client’s knowledge and acceptance of the Website Terms and Conditions and respective Privacy Policy.
2. Reservations
2.1. When booking any reservation, the Client must correctly fill in the respective form, indicating, in particular, the arrival and departure dates and applicable tariff, always subject to availability confirmation by Viseu Ryokan, as well as their personal data and payment information, fully responsible for the choices made and for the information provided, which must be complete, true and updated.
2.2. With the confirmation of the reservation data by the Customer, a reservation code is assigned to him, which must be referenced in all contacts with Viseu Ryokan, acquiring the Customer the right to the services contracted to Viseu Ryokan, under the terms and conditions described in respective proof of booking and in the Contract, after payment in accordance with section 8.
2.3. When booking only Accommodation, the Client is fully responsible for obtaining and/or contracting means of transport that allow him to enjoy the contracted services, without prejudice to the Client being able to contract this service from Viseu Ryokan independently (if available and provided that it accepts it).
2.4. Likewise, the Client assumes full responsibility for possessing and/or obtaining the necessary documents (such as identification documents, authorizations, visas and vaccination certificates) for entry into the country and/or locality where the Accommodation is located or where stopover during the purchased trip, and you must inform yourself in good time when you have only booked accommodation. Viseu Ryokan assumes no responsibility for the refusal to grant visas or entry permits to the Client in Portugal, in which case the provisions of section 9 apply.
2.5. Due to the special regimes and tariffs for children, which vary, among other factors, depending on age, service provider and travel dates, Viseu Ryokan advises the Client to inform himself in advance of the child before the of the reservation.
2.6. No refunds are due for goods and/or services that, although made available to the Customer, he chooses not to enjoy or use.
3. Vouchers, benefits, promotions and discounts
3.1. For the purposes of the Agreement, “Voucher” means a ticket (physical or digital) or a code that gives access to a set of products or services. Viseu Ryokan Vouchers may include at least two of the following services: accommodation, catering, accommodation services, products, transport or other tourist services such as excursions, tours, visits or other leisure activities.
3.2. Depending on the agreements entered into by Viseu Ryokan with third parties (“Partners”) and which are in force at the time of booking by the Customer, the Customer may have access to discounts and special rates (“Benefits”) when making a reservation, provided that that is fully authorized by the Partner to obtain the Benefits and correctly introduces its identification number. Viseu Ryokan reserves the right to contact the Partner to obtain confirmation as to the applicability of the Benefits to a Customer.
3.3. In addition to the provisions of clauses 3.1. and 3.2, Viseu Ryokan may carry out on the Site, with a limited scope or not, certain promotions (“Promotions”) and discounts (“Discounts”) on reservations made by Customers.
3.4. The following conditions apply to Vouchers, Benefits, Promotions and Discounts:
i) For the benefit of certain Promotions and/or Discounts, the Customer may be asked to enter a promotional code (“Promotional Code”) or to prepay the reservation;
ii) Vouchers, Benefits, Promotions and Discounts are subject to availability confirmation;
iii) Viseu Ryokan reserves the right to cancel Vouchers, Benefits, Promotions and/or Discounts or to reject a Promo Code when the total value of Promo Codes already used exceeds a certain financial value or when they are used in a fraudulent (namely, by anyone who is not its owner/beneficiary);
iv) Vouchers, Benefits, Promotions and Discounts are only valid for reservations made through the Site and are not transferable to third parties;
v) In case of cancellation or non-use of a reservation made within the scope of a Voucher, Benefit, Promotion or Discount, the value of the Benefit, Promotion or Discount will not be refunded, nor will its reapplication in another reservation be guaranteed;
vi) If there is a change, on the Client’s initiative, of the characteristics and/or ownership of a reservation made within the scope of a Voucher, Benefit, Promotion or Discount, the latter may lose the benefit/perk granted by the reservation, applying the provisions, in case of withdrawal, in section 9;
vii) The use of fraudulent mechanisms to obtain Vouchers, Benefits, Promotions or Discounts makes the Customer responsible under the general terms and gives Viseu Ryokan the right to choose between (a) the application of the non-discounted rate and (b) the resolution of the Contract, this resolution being equated, as to the consequences arising therefrom, to the termination of the Contract by the Customer under the terms of clause 9.1, without prejudice to Viseu Ryokan’s right to be compensated for all damages suffered;
viii) Viseu Ryokan reserves the right to cancel and/or change Vouchers, Benefits, Promotions and Discounts at any time.
4. Impostos
Salvo se explicitamente referido de outra forma, o preço da reserva, serviço ou produto inclui impostos legalmente devidos (designadamente, Imposto sobre o Valor Acrescentado), que serão cobrados pelo Viseu Ryokan ao Cliente conjuntamente com a reserva à taxa legal em vigor, em função dos serviços contratados.
4. Taxes
Unless explicitly stated otherwise, the price of the reservation, service or product includes legally due taxes (namely, Value Added Tax), which will be charged by Viseu Ryokan to the Client together with the reservation at the legal rate in force, depending on of the contracted services.
5. Fees
5.1. The making of reservations, changes to them and cancellations may be subject to the payment of fees charged by Viseu Ryokan to the Customer, calculated according to the type of reservation, the date of its realization (or the respective change or cancellation) and the applicable rate, to be disclosed at the time of booking by the Customer. Additionally, additional fees may be charged by Viseu Ryokan to the Customer for changes in reservations or cancellations, if these are required by Viseu Ryokan or other service providers.
5.2. Fees are due for each reservation made, in return for the provision of online reservation services by Viseu Ryokan to the Customer, being debited at the time of payment of the reservation by the Customer.
5.3. Fees owed by the Customer to Viseu Ryokan within the scope of a reservation are non-refundable if the Customer does not use or enjoy the contracted goods and/or services, as well as for any other reason not attributable to Viseu Ryokan, unless the Customer cancels the reservation in terms (including term) described in the General Conditions.
6. Changes
6.1. The Customer may make changes to Vouchers or Accommodation reservations under the following terms and conditions:
i) Ownership. The Client may assign the reservation, provided that he informs Viseu Ryokan in writing at least 7 days in advance of the date of entry into the Accommodation. The assignor and the assignee are jointly and severally liable for the payment of the price and additional charges arising from the assignment;
ii) Other amendments. Any other changes to reservations, other than those mentioned in the previous paragraph, require the express agreement of Viseu Ryokan, and may imply changes in the price and/or be subject to the payment of fees, calculated according to the type of reservation, the date of the change and of the applicable tariff.
7. Accommodation
7.1. The characteristics of the Accommodation are those stated in the reservation. However, since the photographs of the unit were not taken on the day the Customer made the reservation, there may be non-substantial differences between the photograph and the reality on the date of enjoyment of the services contracted by the Customer, which do not give the Customer the right to any modification of the Agreement.
7.2. The prices shown are per room, however, they may be shown per person or depending on other characteristics, which in any case will be duly indicated on the Website when making a reservation. If it is possible to make a reservation for a number of people greater than the normal capacity of the Accommodation, an extra bed may have to be placed, which may not have the same comfort and quality as the other beds in the Accommodation, reducing its useful area, the same with children’s beds.
7.3. The food regimes and their specificities are communicated to the Customer through the Website when making a reservation.
7.4. If nothing is mentioned in the reservation, the meal plan does not include any meal.
7.5. If the Client arrives with more people than those indicated in the reservation to use the Accommodation, Viseu Ryokan may refuse entry, a situation for which it cannot be held responsible.
7.6. As a rule, the Accommodation can be used from 4 pm hours of the day of arrival and must be left free before 11 am hours of the day of departure (in both cases, at local time). Staying in the Accommodation beyond the check-out time may lead to the payment of additional amounts, which are the sole responsibility of the Client.
7.7. If the Client does not show up at the accommodation by 23:59 on the check-in date indicated on the proof of booking, Viseu Ryokan may disregard the reservation and sell the Accommodation to third parties, a situation for which it cannot be held responsible.
7.8. The Client must comply with the internal regulation for the use of the accommodation, and Viseu Ryokan cannot be held responsible for damages suffered by the Client as a result of the violation thereof.
8. Payment
8.1. The Client must pay the amount indicated on the reservation or purchase form as a prerequisite to be able to enjoy the reservation or the contracted services.
8.2. Payment for the reservation or purchase is made by the Customer on the Site, on the date the reservation is made.
8.3. Payment must be made using a credit card owned by you, within the list of issuing entities with which Viseu Ryokan collaborates and which is made available on the reservation form, with payment being accepted by Viseu Ryokan within the limits authorized by the issuing entities. the same.
8.4. The credit card information entered by the Customer is protected by Talk Guest’s security systems, under the terms of the Viseu Ryokan Privacy Policy.
9. Cancellation
9.1. The Client may withdraw from the reservation and terminate the Agreement, provided that he communicates it to Viseu Ryokan up to 24 hours before the check-in date indicated on the reservation receipt, in which case he is entitled to a refund of the amounts paid for the reservation made.
9.2. In case of cancellation of the stay on the day of arrival, Viseu Ryokan reserves the right to charge the first night, unless other conditions have been agreed.
9.3. In case of no-show, Viseu Ryokan will charge the first night of the stay.
10. Impossibility of compliance
When, for reasons not attributable to it, Viseu Ryokan cannot fulfill obligations arising from the Contract, it must immediately notify the Customer of this impossibility. If the impossibility respects any essential obligation, the Customer may terminate the Contract without any penalty or accept in writing an amendment to the Contract and any change in price. The Client must inform Viseu Ryokan of his decision within 4 working days after receiving the notification from Viseu Ryokan, understanding, if he does not say anything, that he agrees with the change.
11. Complaints
11.1. Any deficiency in the performance of the Contract in relation to the services provided by third-party service providers must be communicated to Viseu Ryokan in writing, within a maximum period of 20 working days after the end of the services contracted by the Client.
11.2. For a complaint to be analyzed by Viseu Ryokan, it must have been previously reported by the Customer during the course of the stay, requiring from them the respective documents proving the occurrence.
11.3. In the event of a claim presented for non-compliance with the services contracted to Viseu Ryokan, the Client may activate the guarantee provided for in the applicable legislation (provided that the claim is based on the failure to fulfill duties whose observance is guaranteed by the aforementioned guarantee), and for this purpose, request the Turismo de Portugal, IP, which the guaranteeing entity demands, presenting:
i) Judgment that has become final and unappealable, which includes the amount of the payable, certain and net debt;
ii) Arbitration decision;
iii) Request requesting intervention of the arbitration commission, under the terms of applicable legislation, accompanied by the evidence of the alleged facts.
12. Responsibility
12.1. Viseu Ryokan is liable to Clients in accordance with the law, unless:
i) The non-compliance does not result from excess reserves and is due to force majeure or unforeseeable circumstances, motivated by abnormal and unforeseeable circumstances, unrelated to Viseu Ryokan, whose consequences could not have been avoided despite all the steps taken;
ii) It is demonstrated that the breach is due to the Customer’s own conduct or to the unpredictable performance of a third party unrelated to the provision of the services due under the Contract;
iii) Legally unable to trigger the right of recourse against third-party providers of the services provided for in the Contract, under the terms of the applicable legislation;
iv) Viseu Ryokan cannot be held responsible for the deterioration, destruction or subtraction of luggage or other items.
12.2. Viseu Ryokan is responsible for the correct issuance of Accommodation titles and also for the faulty choice of service providers, unless they are suggested by the Customer.
12.3. Whenever Viseu Ryokan limits itself to acting as a mere intermediary in the booking of individual services requested by the Client, Viseu Ryokan’s liability to the Client is limited to that arising from the breach of the obligation to correctly issue the Accommodation tickets and, when applicable, of Transport. Additionally, Viseu Ryokan’s responsibility is limited to the correct issuance of Accommodation and Transport tickets and also for the faulty choice of service providers, if these have not been suggested by the Customer.
12.4. To the extent permitted by applicable law, Viseu Ryokan is not responsible for damages that may arise from any unforeseen circumstances or that are beyond its control, and also, expressly and by way of example: network delays or blockages, interference, interruptions , viruses, malfunctions and/or disconnections in the operational functioning of the Site or in the Customer’s computer equipment and devices, or any other anomalous functioning of the reservation service for reasons beyond its control and which prevent the reservation or purchase from being carried out.
12.5. The Client is liable to Viseu Ryokan in accordance with the law.
13. Personal data
When filling out the reservation form, the Customer will be asked for certain data that can identify him (“Personal Data”), which will be collected and processed in strict compliance with the law and in accordance with the provisions of the Site’s Privacy Policy.
14. Contact
All communications or notifications under the Agreement must be made using the information provided by the Customer through the online form. Any change to the Customer’s data, as well as any communication or notification addressed by the Customer to Viseu Ryokan must be made to the email address geral@viseuryokan.com.
15. General provisions
15.1. The General Conditions are only applicable to reservations made through the Website, being a complement to any particular conditions agreed in writing between the Customer and Viseu Ryokan regarding the object of the Contract or referred to in a specific area of the Website for a specific product or service, including the proof of booking (“Special Conditions”), which are also an integral part of the Contract.
15.2. The provisions of the Particular Conditions prevail, in case of conflict, over the General Conditions, prevailing over both any additional written stipulations specially agreed between the Client and Viseu Ryokan and signed by both, which form part of the Contract.
15.3. Once the Contract has been signed, it can only be amended in writing, by means of a document signed by the Client and by Viseu Ryokan, which becomes an integral part of it.
15.4. The provisions of these General Conditions may be changed at any time by Viseu Ryokan for future legal relationships, without prior notice. As such, whenever you make a reservation, and even if you frequently use the Site, you must read them in full.
16. Applicable law and jurisdiction
The Agreement is governed by the laws of the Republic of Portugal.
For the resolution of any disputes arising from the validity, conclusion, execution, non-compliance, termination or interpretation of the Contract, the Viseu District Court is exclusively competent, without prejudice to the mandatory legal rules applicable.
17. Alternative Dispute Resolution
In the event of a consumer dispute, the consumer can use the European Online Dispute Resolution Platform, available at http://ec.europa.eu/consumers/odr or the following alternative consumer dispute resolution entities:
1. CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo
Tel.: 213 847 484; E-mail: cniacc@unl.pt
2. CIMAAL – Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve
Tel.: 289 823 135; E-mail: cimaal@mail.telepac.pt
3. Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra
Tel.: 239 821 690/289. E-mail: geral@centrodearbitragemdecoimbra.com
4. Centro de Arbitragem de Conflitos de Consumo de Lisboa
Tel.: 218 807 000 / 218807030. E-mail: juridico@centroarbitragemlisboa.pt; director@centroarbitragemlisboa.pt
5. Centro de Informação de Consumo e Arbitragem do Porto
Tel.: 225 508 349 / 225 029 791; E-mail: cicap@mail.telepac.pt
6. Centro de Arbitragem de Conflitos de Consumo do Vale do Ave/Tribunal Arbitral
Tel.: 253 422 410; E-mail: triave@gmail.com
7. Centro de Informação, Mediação e Arbitragem de Consumo (Tribunal Arbitral de Consumo)
Tel.: 253 617 604; E-mail: geral@ciab.pt
8. Centro de Arbitragem de Conflitos de Consumo da Região Autónoma da Madeira
Morada: Rua Direita, 27 – 1º Andar, 9050-405 Funchal; E-mail: centroarbitragem.sras@gov-madeira.pt
