Privacy Policy
Privacy Policy
Who we are
Ryokan Portugal, Lda, headquartered at Rua Direita nº143 3500-117 Viseu, registration with tax identification number 514088001, hereinafter referred to as Viseu Ryokan.
We are committed to protecting your personal data. In this sense, we have prepared this Policy, which is based on our commitment to respect the rules for the protection of personal data. Additionally, we have adopted appropriate measures to ensure the integrity and confidentiality of your data, as well as all other rights that you have.
What personal data is collected and how it is collected
Reservation(s), Purchase(s) and User Registration
When you make a reservation or purchase through our website, at. www.viseuryokan.com, we ask for personal data: full name, address, NIF, email address and telephone number. This data is essential for us to contact you to provide you with information about your reservation or purchase and to proceed with the respective confirmation.
To avoid the repeated provision of this information in each order, you can register on our website. In this way, you will be assigned a password (which you can customize) associated with your email, with which you can enter your reserved area on our website and make the reservation or purchase on our website more easily.
The data collected is stored for the duration of the user registration on the website or, in the case of reservations or purchases without registration, for 1 year, with a view to customer support related to purchases or reservations during the period of validity for provision of services after their acquisition.
Newsletter
When you request to subscribe to our newsletter, your email address is collected, which is used by us to send you, as requested by you, promotional and marketing information about Viseu Ryokan. The data will be kept until you express a contrary will through the means and contacts made available.
Emails
When you contact us via email, we collect your email address and name so that we can respond directly to your communication.
This data is kept for 1 month, with a view to customer support related to orders or technical issues arising from the use of the website.
Telephone contact
When you contact us by telephone, we may collect your telephone number, in case we need to contact you again, as part of the information or services to be provided.
If you place an order through our telephone contacts, we may request the following data: full name, address, NIF, email address and telephone number.
The data collected is used only for the purposes of dispatching orders and requesting additional information and/or providing clarifications regarding them.
This data is kept for 1 month, with a view to customer support related to orders or technical issues arising from the use of the website.
Embedded content from other websites
Articles on this site may include embedded content (eg videos, images, articles, etc.). Embedded content from other websites behaves as if the user were visiting those websites.
These sites may collect data about you, use cookies, incorporate third-party tracking, monitor your interactions with them, including recording interactions with embedded content if you have an account and are logged in to that site.
One of the incorporated sites is Talk Guest through which room reservations are made at our hotel.
Links to other websites
On our website, at www.viseuryokan.com, links to access other websites that are unrelated to Viseu Ryokan may be included. The provision of such links is made in good faith, and Viseu Ryokan cannot be held responsible for the collection and processing of personal data carried out through these websites, nor assume any responsibility in relation to such websites, namely regarding the accuracy, credibility and functionalities available on the same.
How your data is treated
The processing of personal data consists of an operation or set of operations carried out on personal data or sets of personal data, through automated means or not, namely the collection, registration, organization, structuring, conservation, adaptation, retrieval, consultation, use, dissemination, diffusion, comparison, interconnection, limitation, erasure or destruction.
Viseu Ryokan undertakes to guarantee in all cases strict compliance with the legislation for the protection of personal data, which are stored in specific databases created for this purpose and, under no circumstances, will the data collected be used for another purpose. other than the one for which they were collected or consent was given by the data subject.
With whom your data is shared
We have partnered with Talk Guest to offer you online booking services. Although we offer the content on the website and you book directly with us, bookings are processed by Talk Guest. Information you provide on this site may also be shared with Talk Guest and its affiliates. This information may include personal details such as your name, your contact details, payment details, guests traveling with you and any preferences you specified when making a booking.
Third party service providers: We use service providers to process your personal data strictly on our behalf. Such processing includes the purposes of this Privacy Policy, such as facilitating payment for bookings, sending marketing material or for analytical support services. These service providers are bound by confidentiality clauses not to use your personal data for their or any other purposes.
Competent authorities: We disclose personal information to law enforcement and other government authorities to the extent required by law or strictly necessary for the prevention, detection or prosecution of criminal acts and fraud.
How long is your data retained
We keep your data for as long as necessary for the proper provision of information or services.
What rights do you have over your data?
Right of access
You have the right to confirm that your personal data is being processed and, where appropriate, to obtain a copy of this data and complete information about the processing.
Right of rectification
You have the right to correct errors, modify data that may be inaccurate or incomplete and ensure that the information processed is correct.
Right of suppression
You have the right to delete your data without undue delay if the processing is unlawful or if the purpose of the processing or collection no longer applies.
Right of restriction
You have the right to request a suspension of processing if such processing is illegal or inappropriate.
Right of objection
You have the right to object to the processing of your data, if the purpose of the processing is direct marketing or if the processing must be stopped for reasons related to your personal situation, unless we prove irrefutable legitimate reasons to continue its processing or if the processing is necessary to enforce or defend legal claims.
Right not to be subject to automated individual decisions
You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning or affecting you, except as necessary for the performance of a contract, permitted by law or based on your explicit consent. .
These rights do not include any personal data that is required to be kept for administrative, legal or security purposes.
Where is your data sent?
Viseu Ryokan may communicate your data, in order to comply with legal obligations, namely to police, judicial, tax and regulatory entities.
Safety
Viseu Ryokan is committed to ensuring the protection of the security of the personal data made available to it, having approved and implemented strict rules in this matter. Compliance with these rules is an obligation for all those who legally access them.
Bearing in mind the concern and commitment that Viseu Ryokan reveals in the defense of personal data, security measures were adopted, of a technical and organizational nature, in order to protect the personal data made available to it against its dissemination, loss, misuse, unauthorized alteration, treatment or access, as well as against any other form of unlawful treatment.
Access to Customers’ personal information is limited to employees who have a legitimate need to come into contact with this information in order to provide services to the Customer, in the performance of their duties.
Additionally, third parties that, within the scope of the provision of services, process the personal data of Customers in the name and on behalf of Viseu Ryokan, are obliged, in writing, to implement appropriate technical and security measures that, at any time , meet the requirements set out in the legislation in force and ensure the protection of the data subject’s rights (namely, the protection of the privacy and personal data of Customers).
Thus, any entity subcontracted by Viseu Ryokan will process the personal data of our Customers, in the name and on behalf of Viseu Ryokan and adopting necessary technical and organizational measures in order to protect personal data against accidental or unlawful destruction, accidental loss, alteration, dissemination or unauthorized access and against any other form of unlawful processing. In any case, Viseu Ryokan remains responsible for the personal data made available to it.
Notwithstanding the security measures adopted by Viseu Ryokan, we warn everyone who browses the Internet to adopt additional security measures, namely, ensure that they use an up-to-date PC and Browser in terms of properly configured security patches, with active firewall, antivirus and anti-spyware and that they certify the authenticity of the sites they visit on the internet, avoiding websites whose reputation they do not trust.
Contact information
For any information about our privacy policy, exercise rights over your data or object to receiving our newsletter, contact us at geral@viseuryokan.com.
How to complain
Without prejudice to being able to submit complaints directly to Viseu Ryokan, through the contacts made available for this purpose, you can complain directly to the Control Authority, which is the National Data Protection Commission (CNPD), using the contacts made available by this entity for the It is made.
Future changes to this Privacy Policy
In the future, it may be necessary to update or revise this Privacy Policy. Viseu Ryokan reserves the right to do so, at any time and without prior notice, by publishing the revised version at www.viseuryokan.com.
These changes will take effect from the day of their publication and only on personal information collected after publication of the revised version.
